FAQ

What are the check-in and check-out times?

Our check-in is at 3:00 PM and our check-out is at 11:00 AM.

Do you offer early check-in or late check-out? Is there a fee?

Yes, we accept early check-in and late check-out requests based on room availability during your stay. While we cannot guarantee these requests in advance, our team will do our best to accommodate you; please contact our front desk prior to arrival or during your stay to make a request.

What is the hotel’s cancellation policy?

Our Standard Policy permits cancellations without penalty until 48 hours prior to 3:00 PM on your scheduled arrival day. Cancellations or reservation changes after that time will be charged one night's room rate plus tax, though stricter cancellation rules may apply for football game weekends and special events.

Is the front desk staffed 24 hours a day?

Yes, we operate a 24-hour front desk to assist you at any time.

What is the minimum age to check in?

You must be at least 21 years of age to check in. We require a valid government-issued photo ID and credit card upon arrival.

When was the hotel built?

Our building was originally built in 1905 and served first as a women's dormitory, later housing a fraternity and classrooms before being converted into a historic hotel in 2003.

Is parking available at the hotel?

Yes, free self-parking is available on-site for all registered guests.

Do you offer valet parking?

No, valet parking is not available at our property.

Do you have EV charging stations?

No, we do not currently offer EV charging stations on property. If you need to charge your vehicle during your stay, our front desk team will be happy to provide directions to the nearest public charging station.

Is airport transportation or shuttle service available?

No, we do not operate our own dedicated airport shuttle. However, because we are located right on the University of Arkansas campus, there are several reliable third-party options for getting to and from Northwest Arkansas National Airport (XNA), which is about a 30–35 minute drive away.

Are there taxi or rideshare services nearby?

Yes, taxi and rideshare services, including popular options like Uber and Lyft, are readily available nearby. Our front desk team is happy to assist with recommendations or help arrange transportation during your stay.

Do you have a pool?

No, we do not have an on-site pool. However, all of our guests receive complimentary access to the nearby University of Arkansas UREC Fitness Center, which features a full indoor pool (please stop by our front desk for directions, admission details, and current schedule).

Are there any activities or entertainment options at the hotel?

Yes, we offer a variety of ways to enjoy your stay without leaving the property! You can relax and dine at Ella’s Table, enjoy craft cocktails and live entertainment at Lambeth Lounge, and participate in our weekly happenings and special seasonal events throughout the year.

Do you allow pets?

No, pets are not permitted at the Inn at Carnall Hall. However, fully trained service animals are welcome in compliance with ADA Title III regulations (service animals must be dogs individually trained to perform tasks for guests with disabilities).

What safety measures or security features does the hotel have?

The safety and comfort of our guests are our top priorities. Our property features standard security measures, and our 24-hour front desk team is always available if you have any questions or need assistance during your visit.

Do you have a smoking policy?

Yes, the Inn at Carnall Hall is a 100% smoke-free property. Smoking and vaping are strictly prohibited anywhere inside the hotel or guest rooms.

Are there any additional resort or facility fees?

Applicable taxes and local fees—including City Tax, County Tax, State Tax, Tourism Tax, and HMR Tax—are applied to your reservation and clearly reflected during the booking process.

Do you offer luggage storage?

Yes, complimentary luggage storage is available for our guests before check-in and after check-out. Please see the front desk for assistance.

Is there a concierge or guest services desk?

While we do not have a dedicated concierge desk, our friendly 24-hour front desk team is happy to assist you with restaurant recommendations, local attractions, transportation, directions, and any other questions.

Can I ship packages to the hotel?

Yes, you may ship packages to the hotel prior to your arrival. Please ensure the package is clearly labeled with your full reservation name and arrival date, and feel free to contact us prior to shipping if you have questions.